SkyNet

Smarter Global Returns

Less support workload, smoother customer experience — from integration to resolution.

60+Countries
190+Carriers
<24hrProcessing
99.9%Uptime
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ShopifyWooCommerceMagentoBigCommerceAPIShopify PlusSAPSalesforceNetSuiteLightspeedPrestaShopCustom APIWebhooksRESTGraphQLShopifyWooCommerceMagentoBigCommerceAPIShopify PlusSAPSalesforceNetSuiteLightspeedPrestaShopCustom APIWebhooksRESTGraphQL

Easy to Plug In

Direct integrations with Shopify, Shopify Plus, WooCommerce, Magento and BigCommerce. App-based or API — you choose.

Drop-off
1,200+ points
Paperless
QR or digital
First-Mile
Home collection
Same-Day
Real-time updates
Multi-Market
190+ countries
Tracked
End-to-end
Returns
Free & easy
Visible
Full tracking
Connected
API & apps
Sorted
Auto-graded
Drop-off
1,200+ points
Paperless
QR or digital
First-Mile
Home collection
Same-Day
Real-time updates
Multi-Market
190+ countries
Tracked
End-to-end
Returns
Free & easy
Visible
Full tracking
Connected
API & apps
Sorted
Auto-graded

Flexible First Mile

Drop-off, home collection, and fully paperless options including QR codes and digital labels, across all markets.

Real-time SLAsReject RatesReturn ReasonsCountry DataVolume TrendsCarrier PerformanceCost per ReturnProcessing TimeCustomer SatisfactionWeekly ReportsExport CSVReal-time SLAsReject RatesReturn ReasonsCountry DataVolume TrendsCarrier PerformanceCost per ReturnProcessing TimeCustomer SatisfactionWeekly ReportsExport CSV

Clear Data & Analytics

Real-time visibility into what's coming back, why, and from where. Track SLAs by country, return reasons, and reject rates.

190+
Countries
99.9%
SLA Uptime
1
Single Partner
<24hr
Processing
3,500+
Drop-off Points
100%
Paperless
48hr
Avg Resolution
30+
Carrier Partners
190+
Countries
99.9%
SLA Uptime
1
Single Partner
<24hr
Processing
3,500+
Drop-off Points
100%
Paperless
48hr
Avg Resolution
30+
Carrier Partners

End-to-End Control

Every return flows through the SkyNet network — not a patchwork of subcontractors. One partner, one accountable chain.

Full RefundsPartial RefundsExchangesStore CreditMarket ConfigSize SwapColour SwapReplacementInstant RefundWarranty ClaimsAuto-approveFull RefundsPartial RefundsExchangesStore CreditMarket ConfigSize SwapColour SwapReplacementInstant RefundWarranty ClaimsAuto-approve

Refunds & Exchanges

Full or partial refunds configured per market. Size, colour or replacement exchanges — customer choice.

Gift CardsStore CreditKeep-the-itemNo Shipping NeededReduce CostsCharity DonateGreen ReturnsAuto-refundLow Value SkipSustainabilityCarbon OffsetGift CardsStore CreditKeep-the-itemNo Shipping NeededReduce CostsCharity DonateGreen ReturnsAuto-refundLow Value SkipSustainabilityCarbon Offset

Keep-the-Item Options

Gift cards, store credit, and keep-the-item refunds for non-returnable items — reduce reverse logistics cost.

What This Means for You

01

Faster Refunds

More predictable refunds and exchanges, every time.

02

Lower Cost

Reduce cost per return through consolidation & scale.

03

Less Warehouse Pain

Consolidated loads arrive clean and ready to receive.

04

Better Insight

Visibility into return behaviours, fraud, and SLAs.

05

No Rip-and-Replace

Fits your existing platform — go live in days.

Next Steps

01

Audit

Review current Returns flows & pain points

02

Connect

Map integrations (Shopify, OMS, WMS)

03

Pilot

Go live in one or two key markets

04

Scale

Expand across our 60+ country network